Shipping, Delivery & Returns:

Your orders must be placed before 3 pm for Standard Royal Mail Services (3 – 5 days).

We will aim to process & dispatch your order on the same working day.

Orders placed after the cut-off point on Friday & over the weekend

will be processed the next working day (Monday).




Standard Royal Mail signed for

 £5.95 + VAT  – free shipping for orders over £65

Please Note: We do not take any responsibility for LATE or MISSING parcels!

You will have to take this up with Royal Mail

We will provide your Royal Mail Tracking Number for you to follow up with Royal Mail CST)

This is a tracked Royal Mail delivery service.

3 – 5 working days, excluding Weekends & Bank Holidays.



Special Delivery: Signed For Guaranteed Delivery

Before 1 pm the next working day – £8.95 + VAT 

This is a signed for Royal Mail delivery service.

Where they will deliver your order the next working day before 1 pm

 Exc weekends & Bank Holidays

Exc – Guernsey, Jersey, Ireland, Northern Ireland & International Destinations


Returns & Exchanges:

Should you receive a damaged, defective, or incorrect item,

please contact us Monday – Friday 9am – 4pm on 01722 329289.

A member of our customer service team will be happy to help.

You may wish to return goods for other reasons.

Products must be returned within 14 x days of the date ordered.

Products must be returned unopened and in unused condition.

All packaging and/or cellophane wrapping must be fully intact.

Contact customer services in advance to arrange a return or exchange.

Include the original delivery note and reason for return with the returned goods.


Our returns address is:

AHFrancis Limited, Beau Barn, The Street, Whiteparish, SP5 2SL


Lash adhesives/glues must be returned for testing before any refund is issued.

If the product is deemed to be faulty, a full refund will be processed.

Please be aware that testing a product’s quality & receiving the results can take up to 7 x days upon receipt of the product.