Shipping, Delivery & Returns:
Your orders must be placed before 3pm for Standard Royal Mail Services (3 – 5 days).
We will aim to process & dispatch your order the same working day.
Orders placed after the cut off point on Friday & over the weekend
will be processed the next working day (Monday).
FEDEX National Next Day: £7.95 + VAT
This is a courier service offering to deliver your order the next working day
(Exc Weekends & Bank Holidays)
Please Note: Destinations Excluded for FEDEX courier service are:
Guernsey, Jersey, Scotland, Northern Ireland & International Destinations
(PLEASE NOTE: We do not take any responsibility for LATE or MISSING parcels!
You will have to take this up with FEDEX
We will provide your FEDEX Tracking Number for you to follow up with FEDEX CST)
Standard Royal Mail signed for
£5.95 + VAT
Please Note: We do not take any responsibility for LATE or MISSING parcels!
You will have to take this up with Royal Mail
We will provide your Royal Mail Tracking Number for you to follow up with Royal Mail CST)
This is a tracked Royal Mail delivery service.
3 – 5 working days, excluding Weekends & Bank Holidays.
Special Delivery: Signed For Guaranteed Delivery
Before 1pm the next working day – £11.95 + VAT
This is a signed for Royal Mail delivery service.
Where they will deliver your order the next working day before 1 pm
Exc weekends & Bank Holidays
Exc – Guernsey, Jersey, Ireland, Northern Ireland & International Destinations
Returns & Exchanges:
Should you receive a damaged, defective or incorrect item,
please contact us Monday – Friday, 9am – 5pm on 01722 329289.
A member of our customer service team will be happy to help.
You may wish to return goods for other reasons.
Products must be returned within 14 x days of the date ordered.
Products must be returned unopened and in unused condition.
All packaging and/or cellophane wrapping must be fully intact.
Contact customer services in advance to arrange a return or exchange.
Include the original delivery note and reason for return with the returned goods.
Our returns address is:
AHFrancis Limited, Beau Barn, The Street, Whiteparish, SP5 2SL
Lash adhesives/glues must be returned for testing before any refund is issued.
If the product is deemed to be faulty, a full refund will be processed.
Please be aware that testing a product’s quality & receiving the results can take up to 7 x days upon receipt of the product.