Delivery & Returns:

Professional Eyelash Extensions,

Eyebrow Products & Eyelash Procedure Tools

 

Orders & Delivery: 

If you place an order with us before 3pm.

We will aim to process your order the same day.

Orders placed after 3pm will be processed the next working day.

 

FEDEX National Next Day: £5.95 + VAT

This is a courier service where they aim to deliver your order the next working day

Exc Weekends & Bank Holidays 

Please Note: Destinations Excluded for FEDEX courier service are:

Guernsey, Jersey, Scotland, Northern Ireland & International Destinations

 

Please Note: We do not take any responsibility for LATE or MISSING parcels!

You will have to take this up with FEDEX

The only thing we can do is provide you with is your FEDEX Tracking Number!

 

Standard Royal Mail signed for: 3-5 Day Delivery: £5.95 + VAT 

Please Note: We do not take any responsibility for LATE or MISSING parcels!

You will have to take this up with Royal Mail

The only thing we can do is provide you with is your Royal Mail Tracking Number!

This is a signed for Royal Mail delivery service.

Where they aim to deliver your order within 3 – 5 working days, excluding Weekends & Bank Holidays 

 

Special Delivery:  Signed For Guaranteed Delivery

Before 1pm the next working day – £11.95 + VAT 

This is a signed for Royal Mail delivery service.

Where they aim to deliver your order the next working day before 1pm

 Exc weekends & Bank Holidays

Exc – Guernsey, Jersey, Ireland, Northern Ireland & International Destinations

 

Late or missing Royal Mail parcels:

For more information on tracking your parcel please call the office on 01722 329829 

In the unlikely event that your order has not arrived after 3 working days ( Special Delivery) or 5 working days (Standard Delivery) – please contact customer services & we will do everything we can to help.

 

Returns & Exchanges:

Should you receive a damaged, defective or incorrect item, please contact us Monday – Friday, 9am – 5pm on 01722 329289.

A member of our customer service team will be happy to help.

You may wish to return goods for other reasons.

We’ll be happy to do this provided:

They are returned to us within 7 x days of the date ordered

The goods have been unopened, unused condition

This means that all packaging and/or cellophane wrapping must be fully intact

You have contacted customer services in advance to arrange a return or exchange

You include the original delivery note and reason for return with the returned goods

Our returns address is:

AHFrancis Limited
Beau Barn
The Street
Whiteparish
Salisbury
Wiltshire
SP5 2SL

For items such as adhesive, they must first be returned for testing before any refund is made

If the product is deemed to be faulty, a full refund will be processed.

Please be aware that testing a product’s quality & receiving the results is often a 2-3 week process

Please note that adhesives cannot be returned from the Republic of Ireland as the Irish postal system prohibits the sending of liquids outside of the country